Policies

Terms and conditions

Important - we have the right to refuse orders when we are unable to make the cake. Please note all orders must be confirmed by phone/Email - if we are not able to reach you on the phone/email your order will not be confirmed. 

 

For cake sizes please enquire before placing an order as novelty and shape cakes vary in size.

Please note that heads of 3 D shape cakes and some other decorations on the cakes usually are made from cereals mixed with cream or from Styrofoam decorated with sugar paste, and the actual cake that can be cut and eaten is the body.

Also keep in mind that there are wooden dowel rods (wooden sticks) inside the cake which are meant to support the cake. Those wooden sticks are specifically made to be used in food products and without them the cake cannot be completed. In the cakes made with more than 1 tier we also use wooden or plastic sticks and plates to support the cake.

Those sticks and plates are also made to be used in foods and can not cause any harm provided that they are removed when cutting the cake. Keep this in mind and once you cut the cake remove all wooden and plastic parts to avoid any problems especially for the children.

 

When sugar flowers are used in the cake - they may have metal wires supporting them - which are not edible, but also produced to be used in the cake decorating. Very often we use also tooth picks to support sugar figures.

Beware for children please. 

We do not make smaller size novelty cakes .3D cakes are a minimum of 4 kgs .  

All cakes are made of vanilla or chocolate sponge with whipping cream or buttercream with jam like fillings.

Mixed sponge for cakes means vanilla and chocolate sponge layers. We have more flavors and fillings

For cake flavours please check our list of cakes. All custom cakes have to be individually quoted. Cake prices vary based on design and servings Cake Storage and Shelf Life

All cakes should be stored in a cool/dark place on a flat sturdy surface. We recommend you order your cake for the same day it will be cut.

Never put cakes in the fridge other than fresh dairy cream cakes before cutting then it will spoil the decoration. •Sponge cake will keep for 24 hours after being cut and should be kept in the fridge. Edible Images and Sugar Models

Edible images can be put on almost any cake. We can scan and print any photograph or image. Whenever an image is scanned and printed the quality deteriorates so make sure you give us the best quality pictures you can.

 

If you wish to supply a digital picture, please send it by email to (email to be created) To which email shall we send it? This is not our email. Orders • We require 48 hours advance notice on all cake orders (except custom cakes ).

A minimum of One week for wedding cakes. Occasionally we may not have the resources to meet demand.

Please order as early as possible to avoid disappointment. (This will be applicable only for bespoke cakes)

 Please check your order thoroughly before payment. For bespoke cakes, our decorators can only create the finished article from what they interpret from the wording of your order. It is not possible to create exact specifications when modeling food, just a graphical representation.

 If an inscription color or any other choice is left un-selected on your order then we reserve the right to use our own discretion. Payment All cakes ordered MUST be paid for in advance - you can pay online via (Link to be added) to Email to be added, via CASH at Brothaus Bakery bistro. Cakes not paid at least 48 hours in advance will not be confirmed. Customized cakes will have to pay paid via online link after quotations from chef or in cash at Brothaus with at least 48hours advance notice)

 

We only accept cash or payments via payment link credit card on the website. We do not accept personal cheques. Alternatively, you can pay for your cake by cash, credit card only in Brotahus or online via payment link available in the website. - Full payment in advance is required for all cakes at least 48 hours prior of cake collection Please note that upon clicking that you agree with terms and conditions - you must pay for a cake if you don't cancel it at least 48 hours in advance. - Please note that upon clicking that you agree with terms and conditions - you must pay for a cake if you don't cancel it at least 48 hours in advance. Collection & Delivery

All cakes are boxed for collection

We do not offer a deliver service at this moment. Please make sure to check your cake and pick it up only if it is in appropriate condition upon pick up. Please note that many of the cakes are difficult to be transported and may be damaged if not properly driven or carried. Brothaus is not responsible for any cake picked up and stored inappropriately or damaged after that. Refund Policy We will refund fully or partially if: ·The product is defective.

Refunds will be done only through the Original Mode of Payment. Please allow up to 45 days for refund from credit cards. Cancellation - There will be no refund on paid cakes cancelled less than 48 hours prior to collection. Custom cakes - Cancellation require 5 days’ notice.

For confirmed cakes cancelled less than 48 hours in advance - 100% charge will apply. Our working times are from 9am to 6pm so any cancellation sent after 6 pm will be considered as sent on next day. Complaints

 

Corrections and repairs to cakes, including inscription mistakes, can be corrected on the same day in most cases. You are required to give us this opportunity and must let us know of the problem within one hour of accepting your cake.

 

Complaints are very rare and so we take them very seriously. Some complaints may require further investigation and an immediate refund may not always be possible.

 

Cakes, or part of cakes, must be returned within the same day to ensure we are able to fairly assess the nature of the complaint

 

CONTACT

Brothaus Cakes

Steigenberger Hotel Business Bay.

Marasi Drive, Business Bay,  Dubai, UAE

 

Phone: +97143690000

brothaus.cakes@steigenberger.com

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